Privacy Policy
This Privacy Policy describes how Fire Forest Technology ("Fire Forest Technology", "we", "us", or "our") collects, uses, shares, and protects personal information when you use the Ease Trip AI mobile application (iOS and Android) and our website at www.easetrip.ai (together, the "Service").
By using the Service, you acknowledge that you have read this Privacy Policy. If you do not agree with this policy, please do not use the Service.
1. Who Is Responsible for Your Information
Fire Forest Technology is the data controller for personal information processed through the Ease Trip AI Service, except where we process information solely on behalf of another party (for example, when acting as a service provider to another business).
Contact: info@easetrip.ai
2. Information We Collect
We collect the categories of information below depending on how you use the Service.
2.1 Information You Provide Directly
- Account information. When you sign in with Google, we receive your name, email address, and profile picture from Google. We use Firebase Authentication to manage your account.
- Profile and travel preferences. Optional information you choose to provide, such as gender, birth year, home location (city, country, coordinates, and place identifiers), preferred travel pace, transportation preferences, and interests.
- Trip content. Information you enter or generate in the app, including destinations, travel dates, budgets, hotel details, itineraries, activity notes, coordinates, and other trip planning data.
- Uploaded files. If you use Pro features, you may upload photos, PDFs, and other documents (for example, tickets, receipts, or travel documents). These files are stored in our cloud storage and associated with your account and relevant trips.
- Communications. If you contact us by email, we collect the information you send, including your email address and message content.
2.2 Information Collected Automatically
- Sign-up location estimate. When you create an account, we may derive an approximate city, country, and default currency from your IP address using a third-party geolocation service. We use this only to pre-fill your home location preferences. We do not continuously track your device location in the background for this purpose.
- Push notification token. If you allow notifications, we collect a device push token so we can notify you when long-running tasks complete (for example, AI trip generation or route optimization).
- Local device storage. The app stores certain data locally on your device (such as trip data and cached weather information) to support offline access and faster loading. This data remains on your device unless you delete the app or clear app data.
- Service logs. Our servers and infrastructure providers may automatically record technical information such as IP address, request timestamps, device/app identifiers present in requests, and error logs needed to operate and secure the Service.
2.3 Information from Third-Party Services
- Google Sign-In. Authentication is handled through Google. Google’s collection and use of your information is governed by Google’s privacy policy.
- Place and map data. When you search for places or we enrich itinerary locations, we query Google Places and related mapping services using search terms and coordinates relevant to your trip.
- Weather and exchange rates. When you view trip tools, we request weather forecasts and currency exchange rates based on coordinates and currencies associated with your trips.
2.4 Payment Information
If you purchase a subscription or other paid feature, payment processing is handled by the Apple App Store or Google Play Store (or another authorized payment processor made available in the app). We do not receive your full payment card number. We may receive subscription status information (such as whether a subscription is active and its expiration date) to provide paid features.
2.5 Information We Do Not Intentionally Collect
- We do not require precise real-time GPS location permission to provide core trip planning features.
- We do not knowingly collect personal information from children under 13 (or under 16 where applicable law requires a higher age).
- As of the effective date above, we do not operate advertising analytics or sell personal information for cross-context behavioral advertising.
3. How We Use Information
We use personal information for the following purposes:
- Creating and maintaining your account and profile.
- Generating, storing, syncing, and displaying trip plans and related content.
- Providing AI-assisted features, including itinerary generation, route optimization, and transport suggestions.
- Enabling collaboration features, such as trip invites and shared trip groups.
- Storing and displaying files you upload.
- Providing weather, exchange rate, map, and place-related features.
- Sending push notifications you have enabled.
- Processing subscriptions and providing Pro features.
- Operating, maintaining, debugging, and securing the Service.
- Complying with legal obligations and enforcing our terms.
- Responding to your requests and support inquiries.
We do not use your personal information for purposes materially different from those described in this policy without providing notice or obtaining consent where required by law.
4. AI Processing
Certain features use artificial intelligence provided by Google Gemini. When you use AI features, we may send relevant trip information to Google’s AI services, such as destination details, dates, travel preferences, itinerary items, and coordinates, so the Service can generate or optimize plans and related suggestions.
We configure these requests to return structured travel-planning outputs for your use in the app. You should not submit sensitive personal information (such as passport numbers, government ID numbers, full payment card numbers, or health information) into free-text fields unless necessary for your own note-taking, and even then we recommend avoiding it because AI outputs may be inaccurate and submitted content is processed by our systems and service providers.
Google’s processing of information submitted to its AI services is also subject to Google’s applicable terms and privacy policies.
5. How We Share Information
We do not sell your personal information. We share personal information only in the circumstances below.
5.1 Service Providers
We use trusted third-party providers to help us operate the Service. These providers process information on our behalf and only as needed to perform services for us, subject to contractual obligations appropriate to the nature of the processing. Our key providers include:
- Google / Firebase — authentication, database, cloud storage, cloud functions, push notifications (Firebase Cloud Messaging), and AI services (Gemini).
- Google Maps Platform / Places — place search and place details.
- IP2Location.io — approximate city/country/currency lookup from IP address at sign-up.
- Open-Meteo — weather forecasts based on coordinates.
- Currency Beacon — exchange rate data.
- CARTO — map tile services used in map views and offline map downloads.
- Apple and Google — app distribution and in-app purchase processing.
When you use map, weather, place, or AI features, the relevant provider may receive technical data such as IP address, request metadata, and the coordinates or search terms needed to fulfill the request.
5.2 Other Users You Choose to Collaborate With
If you invite others to a trip group or accept an invite, members of that trip group can access trip content associated with the shared group according to the app’s collaboration features. Do not share trips containing information you do not want collaborators to see.
5.3 Legal and Safety Disclosures
We may disclose information if we believe in good faith that disclosure is necessary to:
- Comply with applicable law, regulation, legal process, or governmental request.
- Enforce our agreements or protect the rights, property, or safety of Fire Forest Technology, our users, or others.
- Detect, prevent, or address fraud, security, or technical issues.
5.4 Business Transfers
If we are involved in a merger, acquisition, financing, reorganization, bankruptcy, or sale of assets, personal information may be transferred as part of that transaction. We will take reasonable steps to ensure the recipient honors this Privacy Policy or provides notice and choices as required by law.
6. Legal Bases for Processing (EEA, UK, and Switzerland)
If you are located in the European Economic Area, the United Kingdom, or Switzerland, we process personal information on the following legal bases:
- Contract. To provide the Service you request, including account creation, trip planning, collaboration, and paid features.
- Legitimate interests. To secure and improve the Service, prevent abuse, and understand how features are used, balanced against your rights and expectations.
- Consent. Where required, such as for optional notifications or other features that rely on device permissions you grant through your operating system.
- Legal obligation. Where processing is necessary to comply with law.
You may withdraw consent at any time where processing is based on consent, without affecting the lawfulness of processing before withdrawal.
7. Your Privacy Rights and Choices
Depending on where you live, you may have some or all of the following rights:
- Access — request confirmation of whether we process your personal information and obtain a copy.
- Correction — request correction of inaccurate personal information. You can update many profile fields directly in the app settings.
- Deletion — request deletion of your personal information, subject to legal retention requirements.
- Portability — request a copy of certain information in a structured, commonly used format where applicable.
- Restriction or objection — object to or request restriction of certain processing where applicable law provides these rights.
- Withdraw consent — where processing is based on consent.
- Opt out of certain sharing — where applicable under local law.
To exercise these rights, email info@easetrip.ai from the email address associated with your account. We may need to verify your identity before responding. We will respond within the timeframe required by applicable law.
7.1 Account and Data Deletion
You may sign out of the app at any time. To request deletion of your account and associated cloud data, follow the steps at www.easetrip.ai/delete-account or contact info@easetrip.ai. After verified deletion, we will delete or anonymize personal information in our systems within a reasonable period, except where retention is required by law or necessary for legitimate business purposes such as fraud prevention, dispute resolution, or backup integrity for a limited retention window.
7.2 Device Permissions
You can control app permissions (such as notifications, photo library access, and document access) through your device settings. Denying a permission may limit related features but will not necessarily prevent use of other parts of the Service.
7.3 Push Notifications
You can disable push notifications in your device settings at any time.
8. California Privacy Rights
If you are a California resident, you may have additional rights under the California Consumer Privacy Act, as amended by the California Privacy Rights Act (collectively, "CCPA/CPRA").
- Right to know. You may request details about the categories of personal information we collect, use, disclose, and retain.
- Right to delete. You may request deletion of personal information, subject to legal exceptions.
- Right to correct. You may request correction of inaccurate personal information.
- Right to opt out of sale or sharing. We do not sell personal information and, as of the effective date above, do not share personal information for cross-context behavioral advertising.
- Right to non-discrimination. We will not discriminate against you for exercising your privacy rights.
California residents may submit requests to info@easetrip.ai. We will verify requests as required by law. You may designate an authorized agent to submit a request on your behalf where permitted.
9. International Data Transfers
We and our service providers may process and store information in the United States and other countries that may have data protection laws different from those in your country. Where required, we rely on appropriate safeguards for international transfers, such as standard contractual clauses or equivalent mechanisms provided by our service providers.
10. Data Retention
We retain personal information for as long as necessary to provide the Service, fulfill the purposes described in this policy, comply with legal obligations, resolve disputes, and enforce agreements.
In general:
- Account and trip data are retained while your account is active.
- Uploaded files are retained until you delete them or delete your account, subject to backup retention.
- Trip invite tokens expire after a limited period (currently 24 hours).
- Weather cache and exchange rate cache data are retained only as long as needed to serve the feature.
- Server logs are retained for a limited period for security and troubleshooting.
11. Security
We use administrative, technical, and organizational measures designed to protect personal information, including access controls and encrypted transport (HTTPS/TLS) for data in transit. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.
If you believe your account or data has been compromised, contact us promptly at info@easetrip.ai.
12. Children’s Privacy
The Service is not directed to children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child under 13 has provided us personal information, contact us at info@easetrip.ai and we will take appropriate steps to delete such information.
13. Third-Party Links and Services
The Service may link to or integrate with third-party websites, app stores, maps, or services. This Privacy Policy does not apply to third-party services. We encourage you to review the privacy policies of third parties you interact with, including:
14. This Privacy Policy Web Page
This page is a static document available at www.easetrip.ai/privacy. It does not use advertising cookies or analytics scripts. Standard web server logs maintained by our hosting provider may record your IP address, browser type, and page request metadata when you visit this page.
15. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. When we make material changes, we will update the "Last updated" date above and provide additional notice when required by law (for example, through the app or by email). Your continued use of the Service after the effective date of an updated policy constitutes your acknowledgment of the updated policy, except where applicable law requires a different form of consent.
16. Contact Us
If you have questions or concerns about this Privacy Policy or our privacy practices, contact us at:
Fire Forest Technology
Email: info@easetrip.ai
Website: www.easetrip.ai